Refund
Policy

1.1 This Refund Policy is deemed a binding agreement between the Client and Banger Network sp.z.o.o.

1.2 By using or otherwise accessing the Services, or clicking to accept or agree to the Refund Policy where that option is made available, the Client agrees for eligibility for use of the Services and confirms that they have read, understood, and accepted the refund policy.

Banger Network sp.z.o.o (under its trade name Axishift), with a registered and operational address in Kalenska No. 5, Office 202, Post code 04-367, Warsaw, Poland.

3.1 Refund – Return of the monetary funds transferred to www.axishift.io to the client.

3.2 Client – Registered verified account holder on www.axishift.io.

3.3 Platform – Internet site operating exchange of FIAT to virtual currency, such as a Cryptocurrency.

3.4 Virtual Financial Asset – As used herein, “Virtual Financial Asset”, also called “convertible virtual currency,” “Cryptocurrency,” or “digital goods”, such as Bitcoin or Ether, which is based on the cryptographic protocol of a computer network that may be:

3.4.1 Centralized or decentralized,
3.4.2 Closed or open-source, and
3.4.3 Used as a medium of exchange and/or store of value.

4.1 The Client who has paid for Axishift services, i.e., paid a transaction fee or has funded their account, may request a Refund in accordance with the Eligibility Criteria as further set out herein.

4.2 Refunds will only be considered where the Client complies with the Eligibility Criteria in full.

4.3 Where the Client fails to meet any of the Eligibility Criteria, Axishift shall have the right, in its sole discretion, to decline the Client’s request for a Refund.

4.4 In order to apply for a Refund, the Client must request and complete a Refund Form and send the respective form to the Axishift support address – [email protected].

4.5 In such a case, Axishift may request the Client to provide certain documents, including, but not limited to, identification documents, a copy of the Client’s Payment Card and Invoice, or/and any other proof of the fact that the disputed payment was made.

4.6 In case the Client fails to provide appropriate documents or information within three (3) days upon Axishift Compliance Department request, or in case of any doubts as to the authenticity of the provided documents, Axishift shall be entitled to decline the Client’s Refund request.

4.7 Axishift shall process the Client’s Refund Form as soon as it is reasonably practicable. Response times will vary depending on the stated reasons for the request. In any case, Axishift shall notify the Client on the outcome of the request in accordance with the timescales set out herein.

4.8 The Refund request will only be approved or declined after meticulous verification made by Axishift Compliance Department.

4.9 Note: The submission of a Refund Form does not guarantee that the Client’s request will be satisfied.

5.1 Refunds are not possible for all transactions where the Client is purchasing a Cryptocurrency. However, in case the Client changed their mind and would like to return the purchased Cryptocurrency, Axishift may, but is not obliged, to be able to buy it back based on the current market rate minus the service fee for the transaction. A service fee of 5% will be deemed on a case-by-case basis.

5.2 In other words, the Client can exchange the purchased Cryptocurrency (i.e., Bitcoin) for any existing FIAT Currency (i.e., EUR) and in any Payment Method (i.e., Credit Card payment or Bank Transfer).

5.3 The reason for the above policy is due to the volatility of Cryptocurrency’s prices, which significantly differentiate the value of the purchased Cryptocurrency from the value of the cryptocurrency when executing the refund.

6.1 To withdraw funds from the Client’s account, the Client will require to fill, sign, scan, and send to the company a duly signed withdrawal form along with all requested documents. The Company will not commence the withdrawal process without it.

6.2 All withdrawals will be processed within 72 hours upon their approval, and if so approved, then the funds will be returned to the bank account/credit card/other source of payment from which the funds originated.

6.3 The Company reserves the right to decline any application for withdrawal, including, but not limited to, the following reasons: 6.3.1 The Company suspects the transaction is fraudulent; 6.3.2 The Client’s account is under investigation.

6.4 The Company also reserves the right to refuse applications for withdrawal and/or to suspend or terminate the Client’s account due to non-compliance with Company AML requirements, any KYC matters, or EU Law.

7.1 Any charges, which arise upon processing a Refund, shall be borne solely by the Client.

7.2 Such charges will be deducted from the final amount of the Refund.

7.3 This Refund Policy will be amended from time to time if there is any change in the legislation.

7.4 Terms and Conditions of the Refund Policy are subject to change by Axishift, and in the case of any amendments, Axishift will make an appropriate announcement. The changes will apply after Axishift has given notice.

7.5 In case the Client does not wish to accept the revised Refund Policy, the Client should not continue to use Axishift Services. If the Client continues to use the Company Services upon the date on which the change comes into effect, the Client’s use of the Services shall be bound under the new Refund Policy.